“Empowering Leaders,

Inspiring  Success”

Corporate and Leadership Services

Corporate and leadership training programs are essential for developing effective leaders who can drive organizational success. The goal is to build better leaders who can drive growth, foster innovation, manage teams effectively, and create a positive company culture.

Diversus Professional Consultants offer corporate and leadership training programmes that result in measurable and sustainable change, including lower attrition, increased employee satisfaction, and business goals being met. Our programmes empower current and future leaders to effectively lead through virtual, instructor-led training.

Some of our leadership courses are presented on three levels, namely Beginner, Intermediate, and Advanced Leadership Courses.

LEADERSHIP DEVELOPMENT

Strong leadership is the backbone of any successful organization. Effective leaders drive innovation, boost team performance, and create a thriving workplace culture.

Our Leadership Development Training is designed to equip individuals with the skills needed to lead with confidence and competence.

Our leadership development training focuses on inter alia the following:

• Self-Awareness and Personal Growth where students learn to understand their leadership style; build emotional intelligence and identify their strengths and areas for growth.
• Effective Communication where students learn to master active listening and manage and resolve conflicts.
• Decision-making and problem-solving where students develop critical thinking skills.
• Team Building & People Management where students will learn to motivate and inspire teams, how to delegate and build trust and how to monitor for success.

By completing any of our leadership courses, a student will gain:

• Improved decision-making skills.
• Stronger communication and conflict-resolution abilities.
• Increased team motivation and productivity.
• Enhanced confidence in leadership roles.
• Greater adaptability to change and challenges.

CORPORATE TRAINING

Corporate training programmes are designed to enhance employees' skills, improve job performance, and support organizational goals.

Programmes under Corporate Training includes Customer Care Excellence and Motivatinal Speaking.

These courses cover a wide range of topics ensuring that employees are well-equipped to contribute effectively to the company's success.

Customer Care Excellence

Exceptional customer service is the cornerstone of a successful business.

Our customer care training equips teams with the skills to exceed customer expectations, build lasting relationships, and enhance brand loyalty.

Our courses focus on inter alia

• Understanding and anticipating customer needs.
• Effective Communication.
• Problem-Solving.

Motivational Speaking & Team Building

Inspire your team with powerful motivational speaking sessions from our expert speakers. Our talks are designed to energize, engage, and empower audiences to achieve personal and professional goals.

Our corporate and leadership training includes the following:

LEADERSHIP TRAINING

• The Instructional Manager vs The Emotional Leader
• Transformational Leadership
• Strategic Thinking and Decision-Making
• Leadership & Management Principles
• Team leadership and collaboration
• Communication skills for leaders
• Change Management
• Entrepreneurship and Innovation
• Supervisory skills
• Conflict Management and resolution
• Human Resource Management

CORPORATE TRAINING

• On-boarding and Orientation
• Communication Skills Training
• Sales Training
• Managing Diverse Teams in the Workplace
• Time Management and Productivity for Leaders
• Compliance and Regulatory Training
• Emotional Intelligence (EQ) Training
• Change Management Training
• Health and Wellness Training

CUSTOMER CARE TRAINING

• The Foundations of Exceptional Customer Service
• Conflict Resolution, Negotiation Skills and Difficult Conversations
• Customer Experience (CX) Training
• Customer Communication Mastery
• Handling Difficult Customers with Confidence
• Building Customer Loyalty and Retention
• Active Listening and Problem-Solving in Customer Service
• Service Recovery: Turning Complaints into Opportunities
• Cross-Cultural Customer Service Excellence
• Up-selling and Cross-Selling Through Customer Service
• Building Trust for Long-Term Customer Relationships
• Creating Memorable Customer Experiences
• Customer relationship management